Responsible Gaming
Our Commitment to Responsible Gaming
At Ampersand Collective, we are committed to promoting responsible gaming practices. Gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble responsibly and within their means.
Age Verification
Online gaming in New Zealand is restricted to individuals who are 18 years of age or older. It is illegal for anyone under 18 to participate in gambling activities. We take age verification seriously and reserve the right to request proof of age at any time.
If you are under 18, please do not attempt to access gaming services on this website.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to recover lost money
- Spending more time and money on gambling than intended
- Hiding gambling activities from family or friends
- Gambling to escape problems, stress, or negative emotions
- Neglecting work, school, or personal relationships due to gambling
- Borrowing money to gamble or pay off gambling debts
- Feeling anxious or irritable when trying to reduce gambling
- Unsuccessful attempts to cut back or stop gambling
- Lying about the extent of your gambling activity
Self-Help Tools
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount of money you are willing to deposit within a specific time period (daily, weekly, or monthly).
- Loss Limits: Set a maximum amount of money you are willing to lose during a gaming session.
- Reality Checks: Enable regular reminders during play sessions to help you stay aware of time and money spent.
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing gaming services if you feel you need a break.
To access these tools, please contact our customer support team or visit your account settings.
Support Organisations in New Zealand
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide confidential support and information:
New Zealand
- Problem Gambling Foundation (PGF)
Free, confidential counselling and support
Freephone: 0800 664 262
Website: www.problemgambling.nz - Gamblers Anonymous
Peer support meetings for problem gamblers
Website: www.gamblersanonymous.org.nz - Samaritans
24/7 emotional support for those in crisis
Freephone: 0800 726 666
International Support
- GamCare (United Kingdom)
www.gamcare.org.uk - GamStop (United Kingdom Self-Exclusion Scheme)
www.gamstop.co.uk - Gambling Help Online (Australia)
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
www.responsiblegambling.org - National Council on Problem Gambling (United States)
www.ncpgambling.org
Take Action Today
If you believe you have a problem with gambling, please reach out for help immediately. There is no shame in seeking support—problem gambling is a recognised condition, and recovery is possible with the right assistance.
Remember: Gambling should always be fun and entertaining. If it's not, it's time to seek help.
For more information about responsible gaming, contact the Problem Gambling Foundation at 0800 664 262 or visit www.problemgambling.nz.